THE PEOPLE ON THE LOAD
Every Starlite carrier works with a named dispatcher, not a rotating call queue. Here's who's planning lanes, watching loads, and answering the phone.
MEET THE TEAM
Real people, not a call queue. Every Starlite carrier is paired with dispatchers who plan the lane, watch the load, and stay reachable until it's delivered and closed out.
These are a few of our senior dispatchers — our full dispatch team is considerably larger, and every dispatcher completes the same onboarding and quality standards before taking on carrier accounts.
William has spent over a decade planning lanes and vetting loads for owner-operators and small fleets. He reviews every rate confirmation personally before it reaches a carrier for approval.
Kevin is the steady voice drivers and carriers hear first. He keeps every party aligned from pickup to delivery and flags exceptions before they become problems.
Stanley anchors the overnight desk, watching active loads while most of the country sleeps. Breakdowns, delays, and detention issues get escalated the moment they happen.
Lucas specializes in tightening lanes and lowering deadhead miles without sacrificing delivery windows. Brokers know him as a firm, fair negotiator on rate and detention terms.
Tom focuses on temperature-controlled freight, where a missed appointment window can spoil a load. He tracks reefer temps and appointment times as closely as the miles.
John coordinates open-deck and heavy-haul freight, where securement, permits, and escort requirements have to be right before a truck ever rolls out.
Every dispatcher above operates under the same written service standards — carrier-approved loads, checked documents, and prompt escalation.
